Schedule

20 November

21 November

22 November

20 November

09:00 AM
Registration Opens
09:45 AM
Welcome
10:00 AM
Featured Keynote
Plenary Session
11:00 AM
Refreshments
11:30 AM
A - Do things differently so you have time to do different things
Member Session
11:30 AM
B - The shift to open: a panel discussion
Member Session
11:30 AM
C - Going further for the user in the public and academic spheres
Member Session
12:30 PM
Lunch and Networking
01:30 PM
Tracking Library Performance Indicators Through Self-Service Data Visualization Dashboards
Plenary Session
02:30 PM
The metadata services that underpin global cataloging work
Plenary Session
03:15 PM
Refreshments
03:45 PM
Build powerful networks to achieve more together
Plenary Session
04:45 PM
Introducing Discovery and Fulfillment - a Global Council Survey
05:00 PM
Close of Day One
05:30 PM
Conference Reception

21 November

09:30 AM
An Interactive discussion with OCLC
Plenary Session
10:15 AM
OCLC Board of Trustees Update
10:30 AM
Refreshments
11:00 AM
D - EZproxy: connect users to content they want
Member Session
11:00 AM
E - Creating networks through social interaction: how can you apply the latest social media trends in your library?
Member Session
11:00 AM
F - Strengthening your academic library community
Member Session
12:00 PM
Lunch and Networking
01:00 PM
Leading with Technology
Plenary Session
02:15 PM
Refreshments
02:45 PM
Closing Keynote Session
Plenary Session
03:30 PM
Close of APRC 2019
04:00 PM
Bus departs
05:00 PM
Library Visits

22 November

10:00 AM
Library Visits

Speakers

Helene Blowers
Executive Director, Member Relations
OCLC
Ivan Chan
Associate Librarian
The Hong Kong Polytechnic University Library
Kuang-hua Chen
Chair of Asia Pacific Regional Council and
University Librarian and Full Professor, National Taiwan University
Alison Dellit
Assistant Director - General Collaboration
National Library of Australia
Kusala Fernando
Senior Assistant Librarian
University of Ruhuna
Remedios Janier
Director of Library Services
University of Science and Technology of Southern Philippines
Axel Kaschte
Product Strategy Director, EMEA
OCLC
Ayesha Khanna
Co-Founder and CEO
ADDO AI
Adeline Lee
Deputy Director | Business Analytics, Knowledge & Risk Management
National Library Board
Fiona Leslie
Marketing Director EMEA
OCLC
Laiman Li
Account Manager ANZ
OCLC
Chris Negrel
Director of Library Solutions
OCLC EMEA
Skip Prichard
President and Chief Executive Officer
OCLC
Shigeki Sasagawa
Library Consultant EMEA & APAC
OCLC
Sakunthala Senevirathna
Senior Assistant Librarian
University of Ruhuna
Kalliope Stavridaki
Marketing Specialist
OCLC
John F. Szabo
City Librarian, Los Angeles Public Library
Chair of the OCLC Board of Trustees
Phyllis Tay
Assistant Manager Business Analytics
National Library Board
Shu-En Tsai
Executive Director Asia Pacific Services
OCLC
Eric van Lubeek
Vice President, Managing Director
OCLC EMEA and APAC
Richard Wallis
Evangelist and Founder
Data Liberate
Constance Wiebrands
Edith Cowan University
University Librarian
Hong Yao
Queens Public Library - Director of Technical Services
OCLC Americas Regional Council Delegate
Pin Pin Yeo
Head of Scholarly Communication
Singapore Management University Libraries

OCLC Brochures

OCLC
Membership
WorldCat Discovery
WorldShare Management Services
Back

Helene Blowers

Executive Director, Member Relations
OCLC
Helene joined OCLC in 2012 and currently serves as the Executive Director of Member Relations supporting Global Council activities and member engagement as well as helping libraries make connections through the OCLC Community Center. Before joining OCLC, Helene worked for nearly 20 years in the public libraries, most recently at Columbus Metropolitan Library as the Director of Digital Strategy. In 2007, she was named a Library Journal "Mover & Shaker," and in 2008 received ALA's LITA/Library Hi Tech Award for Excellence for her many contributions to library and information technology. She is the lead author of Weaving a Library Web: A Guide to Developing Children's Websites (2004) and has written for several publications, including Computers in Libraries and Digitale Biblioteek (Netherlands).

A well-known speaker and consultant on library innovation and fresh practices, she is best known for the discovery learning program, Learning 2.0: 23 Things, which she created while serving as Technology Director for the Charlotte Mecklenburg Library (NC) that created a massive 2.0 learning movement among libraries worldwide.

20 November

03:45 PM
Build powerful networks to achieve more together
Plenary Session
Back

Ivan Chan

Associate Librarian
The Hong Kong Polytechnic University Library
Ivan Chan is an Associate Librarian (Digital Development and Services) at The Hong Kong Polytechnic University Library. He oversees the Systems and Digital Services and Media Services teams, and provides strategic planning for the digital technology infrastructure within the Library. With extensive experience in developing technology-rich learning spaces in libraries, in 2017, he implemented the i-Space and digital makerspace at The Hong Kong Polytechnic University library. The Library i-Space is a welcoming space providing digital fabrication tools for students to learn prototype ideas using 3D-printers, laser cutters, or even Internet of Things (IoT) devices.

20 November

11:30 AM
C - Going further for the user in the public and academic spheres
Member Session
Back

Kuang-hua Chen

Chair of Asia Pacific Regional Council and
University Librarian and Full Professor, National Taiwan University
Kuang-hua Chen was born in Taipei, Taiwan, R.O.C. He received B.S. in 1986, M.S. in 1991, and Ph.D. of Computer Science in 1996, all from National Taiwan University. He joined Department of Library and Information Science at National Taiwan University in 1996. Currently, he is a full professor and the University Librarian of National Taiwan University. His research interests are Information Retrieval and Evaluation, Citation Analysis and Evaluation, Natural Language Processing, Digital Archives and Digital Humanities, and Intelligent Information Systems. He has published more than 150 research papers, four book titles, five patents, and other publications. He is the Chairman of Taiwan OCLC Governing Members Consortium, the Executive Director of Taiwan Association for Digital Humanities, and the President of Interlibrary Cooperation Association, Taiwan.

20 November

09:45 AM
Welcome
Back

Alison Dellit

Assistant Director - General Collaboration
National Library of Australia
As the National Library’s Assistant Director - General of Collaboration, Alison Dellit oversees Trove, the National Library’s digitisation programs, resource and the new Trove Collaborative Services, which brings together national bibliographic services with Trove digital content sharing.

20 November

03:45 PM
Build powerful networks to achieve more together
Plenary Session
Back

Kusala Fernando

Senior Assistant Librarian
University of Ruhuna
Since 2009, Mr. IDKL Fernando has been working as a Senior Assistant Librarian at the main library of the University of Ruhuna in Sri Lanka. He obtained his first degree in B.Sc. (Hons) from the University of Ruhuna in 2008 and completed his postgraduate degree in Information Systems Management from the University of Colombo, Sri Lanka, with a Merit Pass. Mr. Fernando is interested in library change, academic library sustainability, digital libraries and information systems management domains. He is also a 2016 Fellowship winner from the World IFLA conference in Ohio, USA and he is currently embarking on academic library transformation and sustainability research and planning to read for his PhD in future.

21 November

11:00 AM
F - Strengthening your academic library community
Member Session
Back

Remedios Janier

Director of Library Services
University of Science and Technology of Southern Philippines
Remedios Janier graduated as a Master of Library and Information Science from Cebu Normal University in the Philippines. Currently, she is the Director of Library Services at the University of Science and Technology of Southern Philippines. Remedios has been active in various library professional organizations in promoting awareness and the importance of libraries in academia.

21 November

11:00 AM
F - Strengthening your academic library community
Member Session
Back

Axel Kaschte

Product Strategy Director, EMEA
OCLC
Axel Kaschte oversees the OCLC product management of legacy library management systems and EMEA-related product management tasks, to enable the transition of the library community to next-generation library services within the web paradigm. From 2009 to 2013, he joined Ex Libris as Strategy Director Europe where he was deeply involved in defining and presenting the new strategy of unified library automation and cloud solutions.

20 November

11:30 AM
B - The shift to open: a panel discussion
Member Session

21 November

01:00 PM
Leading with Technology
Plenary Session
Back

Ayesha Khanna

Co-Founder and CEO
ADDO AI
Dr. Ayesha Khanna is Co-Founder and CEO of ADDO AI, an artificial intelligence (AI) solutions firm and incubator. She has been a strategic advisor on artificial intelligence, smart cities and fintech to leading corporations and governments. Ayesha also serves on the Board of Infocomm Media Development Authority (IMDA), the Singapore government's agency that develops its world-class technology sector to drive the country's digital economy and power its Smart Nation vision.
In 2017, ADDO AI was featured in Forbes magazine as one of four leading artificial intelligence companies in Asia and Ayesha was named one of South East Asia's groundbreaking female entrepreneurs by Forbes magazine in 2018. Her clients have included SMRT, Singapore's largest public transport company; Singtel, Singapore's largest telco; SOMPO, Japan's largest insurance firm; Habib Bank, Pakistan's largest bank; and Smart Dubai, the government agency tasked to transform Dubai into a leading smart city.
Ayesha is also the Founder of 21C GIRLS, a charity that delivers free coding and artificial intelligence classes to girls in Singapore, and founded the Empower: AI for Singapore national movement, which aims to teach all youth in the country the basics of artificial intelligence.
Prior to founding ADDO AI, Ayesha spent more than a decade on Wall Street developing large scale trading, risk management and data analytics systems. Ayesha was co-founder of the Hybrid Reality Institute, a research and advisory group established to analyze the social and economic impact of accelerating technologies. She directed the Future Cities Group at the London School of Economics, and has been a Faculty Advisor at Singularity University.
Ayesha has been named one of Singapore's leading female entrepreneurs and a leading Asian fintech influencer by Fintech Asia. She also served on the Singapore Ministry of Education’s Steering Committee on future skills and applied learning for emerging industries. Ayesha has been recently profiled for her work in artificial intelligence in leading publications including Neue Zürcher Zeitung (Switzerland), Focus Magazin (Germany), Corriere della Sera (Italy), Dagens Næringsliv (Norway), Lëtzebuerger Journal (Luxembourg), Computer Sweden (Sweden), Information Age (Nordics), Peak (Cover Story, Singapore), and In The Black (Cover Story, Australia).
Ayesha is author of Straight Through Processing (2008) and co-author of Hybrid Reality: Thriving in the Emerging Human-Technology Civilization (2012). She has been published and quoted on technology, innovation and smart cities in The New York Times, BusinessWeek, TIME, Newsweek, Forbes, Harvard Business Review, Strategy+Business, and Foreign Policy. She has presented at major financial, technology and other industry conferences, provided high level government briefings, chaired symposiums such as AI Asia, and spoken at TEDx events.
She is an advisor to the startups Octa (a chatbot for young travellers) and Arro (a delivery robot for sports).
Ayesha has a BA (honors) in Economics from Harvard University, an MS in Operations Research from Columbia University and a PhD in Information Systems and Innovation from the London School of Economics.

21 November

02:45 PM
Closing Keynote Session
Plenary Session
Back

Adeline Lee

Deputy Director | Business Analytics, Knowledge & Risk Management
National Library Board
Dr. Adeline Lee heads the Business Analytics, Knowledge & Risk Management department at NLB. She has been conducting quantitative and qualitative research for over 25 years, mainly in government agencies. Her current focus areas are library analytics, library performance measurement, programme evaluation and reading habits. Dr. Lee presently serves in the IFLA Statistics and Evaluation Section Standing Committee. She advocates for the value and relevance of the library to the community.

20 November

01:30 PM
Tracking Library Performance Indicators Through Self-Service Data Visualization Dashboards
Plenary Session
Back

Fiona Leslie

Marketing Director EMEA
OCLC
Fiona Leslie is the Marketing Director, EMEA for OCLC. She has spent most of her career working in software and media businesses serving libraries, including Talis, R.R. Bowker and Cassell Publishing. She is one of the OCLC participants in the pilot project to scope the EZproxy Analytics module which will launch late in 2019.

21 November

11:00 AM
D - EZproxy: connect users to content they want
Member Session
Back

Laiman Li

Account Manager ANZ
OCLC
Laiman Li is passionate about helping libraries to engage with people where they live and learn. Before joining OCLC, Laiman was a librarian in a public library for more than 7 years and worked at Civica for 2 years as an Account Manager looking after public libraries in Victoria and Western Australia. She also worked as a Collection Development Manager at GOBI Library Solutions for academic libraries in Asia. Her current roles at OCLC focus on building relationships with member libraries, maintaining a strong understanding of industry trends and providing solutions for more efficient workflows to enhance library services.

20 November

01:30 PM
Tracking Library Performance Indicators Through Self-Service Data Visualization Dashboards
Plenary Session
Back

Chris Negrel

Director of Library Solutions
OCLC EMEA
Based in Paris, France he works with various OCLC teams in EMEA. He is also working with the members in the EMEA Regional Council. Prior to joining OCLC in 2007, he was the managing director of SirsiDynix in France (15 years). After graduating from the ENSB, Librarian School of France, he started working in the field of library automation. His strong background in librarianship is an asset when working with our members in large and international organisations and National Libraries.

20 November

02:30 PM
The metadata services that underpin global cataloging work
Plenary Session
Back

Skip Prichard

President and Chief Executive Officer
OCLC
Skip Prichard became the fifth President and Chief Executive Officer of OCLC in 2013. Before joining OCLC, Skip served as President and CEO of Ingram Content Group Inc. Prior to that, he was President and CEO of ProQuest Information and Learning. Earlier in his career, he held several executive positions with LexisNexis. Among Skip's many passions is his Leadership Insights blog, where he interviews authors and thought leaders and shares his views on a variety of topics. His first book, The Book of Mistakes: 9 Secrets to Creating a Successful Future, was released in February 2018 and has appeared on several bestsellers lists, including The Wall Street Journal and Publishers Weekly. He is also a frequent keynote speaker at conferences around the world. Skip received his Bachelor of Science degree from Towson State University and his Juris Doctor degree from the University of Baltimore School of Law.

20 November

10:00 AM
Featured Keynote
Plenary Session
Back

Shigeki Sasagawa

Library Consultant EMEA & APAC
OCLC
Shigeki Sasagawa joined OCLC as a Library Consultant in 2019, and is responsible for finding solutions together with Australia and New Zealand libraries. Prior to OCLC, he worked for 15 years at Kinokuniya Company, where he was a Library Services Provider in Tokyo, a Bookstore Manager in the US and most recently, an OCLC Services Distributor to Japanese libraries. Earlier to that, he served at the Japanese Embassy in Mexico after graduating from Sophia University, Japan. He loves to bridge different cultures and communities.

20 November

11:30 AM
A - Do things differently so you have time to do different things
Member Session
Back

Sakunthala Senevirathna

Senior Assistant Librarian
University of Ruhuna
Since 2009, Mrs. R.A.P.S. Senevirathna has been working as a Senior Assistant Librarian at the Library of the University of Ruhuna in Sri Lanka. She obtained her first degree in B.A.(Hons) Library and Information Science and completed Master degree in Library and Information Science, both from the University of Kelaniya in Sri Lanka. Mrs. Senevirathna is interested in library cataloguing and classification, library evolution, library Marketing and Management and, Information Sources and Services.

21 November

11:00 AM
F - Strengthening your academic library community
Member Session
Back

Kalliope Stavridaki

Marketing Specialist
OCLC
Kalliope Stavridaki is a Marketing Specialist at OCLC. She is responsible for Events, Marketing and Social Media Management in the EMEA and APAC regions. In her role as Marketing Specialist, Kalliope plays a key role in identifying effective and creative social media strategies to maximize customer engagement and boost the company’s social media presence. Kalliope has a master degree in Business and Corporate Communications and she has worked for many international organizations including the European Parliament, the International Criminal Court as well as in the publishing field for the magazines EuroIntervention / AsiaIntervention.

21 November

11:00 AM
E - Creating networks through social interaction: how can you apply the latest social media trends in your library?
Member Session
Back

John F. Szabo

City Librarian, Los Angeles Public Library
Chair of the OCLC Board of Trustees
John F. Szabo is the City Librarian of the Los Angeles Public Library, which serves over 4 million people—the largest population of any public library in the United States. He oversees the Central Library, 72 branches and the Library's $183 million budget. In 2015, the Library received the nation's highest honor for library service, the National Medal for Museum and Library Service, for its success in meeting the needs of Angelenos and providing a level of social, educational and cultural services unmatched by any other public institution in the city.

Under John's leadership, the Library's major initiatives include those related to immigrant integration and citizenship, improving financial literacy and providing health resources and programs. He has expanded the library's reach into the city's diverse communities through partnerships with several community-based organizations.

He has more than 25 years of leadership experience in public libraries, previously serving as the director of the Atlanta-Fulton Public Library System, Clearwater (Florida) Public Library System, Palm Harbor (Florida) Public Library and Robinson (Illinois) Public Library District. Throughout his career, John has championed innovative library services that address critical community needs in areas including health disparities, workforce development, adult literacy, school readiness and emergent literacy for preschoolers.

John received his master's degree in information and library studies at the University of Michigan and his bachelor's degree in telecommunications from the University of Alabama. He completed the Senior Executives in State and Local Government program at Harvard University's John F. Kennedy School of Government. He also participated in a Group Study Exchange with Rotary International Foundation, visiting libraries and archives in Sicily and the Aeolian Islands.

John currently serves as Chair of the OCLC Board of Trustees. He was elected to the Board by the OCLC Global Council in April 2014 after serving as a Global Council Delegate. He has served on the Board of Directors for California Humanities and the University of Southern California's Center for Library Leadership and Management. He has previously served on the Executive Board of the Urban Libraries Council and as president of the Florida Library Association.

21 November

10:15 AM
OCLC Board of Trustees Update
Back

Phyllis Tay

Assistant Manager Business Analytics
National Library Board
Ms Phyllis Tay is currently an Assistant Manager in the Business Analytics team at NLB. She enjoys playing with data, with a bachelor’s degree background in Mathematical Sciences and a master’s degree in Statistics. Prior to NLB, she has working experience in the public and private sector, and her key skills include geospatial analysis, statistics and data visualisation.

20 November

01:30 PM
Tracking Library Performance Indicators Through Self-Service Data Visualization Dashboards
Plenary Session
Back

Shu-En Tsai

Executive Director Asia Pacific Services
OCLC
Shu-En Tsai is Executive Director, OCLC Asia Pacific. She has been on the OCLC staff for 27 years since 1990. Shu-En has made hundreds of presentations and conducted hundreds of training sessions related to online library information services in general and OCLC information services in particular in more than ten countries and territories throughout Asia and the Pacific region. She received her Bachelor’s degree in Korean Literature from Chinese Culture University, Taiwan, a Master’s degree in Education Administration from the Ohio State University, U.S.A., and another Master’s degree in Library and Information Science from Kent State University, Ohio, U.S.A.

21 November

09:30 AM
An Interactive discussion with OCLC
Plenary Session
Back

Eric van Lubeek

Vice President, Managing Director
OCLC EMEA and APAC
Eric joined OCLC as Director of Operations and Service EMEA in March 2007 and was appointed Managing Director OCLC EMEA in January 2011 and combines this since February 2014 with the responsibilities for the Asia Pacific region. Prior to joining OCLC, Eric was Managing Director of Infor's global library systems division. He has a long standing career in the library information systems industry in several positions, including consulting, sales, marketing and senior management.

20 November

09:45 AM
Welcome

21 November

09:30 AM
An Interactive discussion with OCLC
Plenary Session
Back

Richard Wallis

Evangelist and Founder
Data Liberate
A speaker with a global reputation for insightful, thought provoking yet understandable, and entertaining keynote sessions at major Data, Web, SEO, Semantic Web, and library focused conferences. An independent innovative thought leader, evangelist and consultant for Linked Data, Schema.org and its pragmatic application.

An active member of W3C Community Groups, he is at the heart of the development of the Schema.org vocabulary that is driving massive growth in structured data on the web.

21 November

01:00 PM
Leading with Technology
Plenary Session
Back

Constance Wiebrands

Edith Cowan University
University Librarian
Constance Wiebrands was appointed to her role as University Librarian at Edith Cowan University in 2014. Prior to this appointment, she held a number of management roles at the libraries of Curtin University and Edith Cowan University, in the library client services and collection management and acquisitions areas. Constance is a member of the Board of the Council of Australian University Librarians. She is an accomplished speaker and has presented many papers at professional conferences and forums. Constance’s qualifications include a Bachelor of Asian Studies, a Graduate Diploma in Library and Information Studies, and a Masters in Applied Linguistics. She speaks Malay, Mandarin, and Cantonese.

20 November

11:30 AM
A - Do things differently so you have time to do different things
Member Session

20 November

04:45 PM
Introducing Discovery and Fulfillment - a Global Council Survey
Back

Hong Yao

Queens Public Library - Director of Technical Services
OCLC Americas Regional Council Delegate
Hong is the director of Technical Services of the Queens Public Library. She leads a team of over 150 staff to ensure that materials are properly selected, ordered, cataloged & prepared and delivered to all 65 locations to satisfy the demand of residents in Queens. Hong works closely with QL other departments as well as front line staff to ensure that materials budget, in excess of 6 million dollars to be spent out efficiently and effectively. As part of the management team of the library, Hong plans, executes and oversees projects that confer with the library’s long term strategic plans & goals.

Recently Hong was elected to serve on OLCL executive team of its North America Regional Councils. She is committed to bringing issues and concerns from the library communities to OCLC management team. Hong is also serving as Chinese American Librarian Association (CALA) National President-Elect.

20 November

11:30 AM
C - Going further for the user in the public and academic spheres
Member Session
Back

Pin Pin Yeo

Head of Scholarly Communication
Singapore Management University Libraries
YEO Pin Pin is the Head of Scholarly Communication at the Singapore Management University Libraries. She takes care of the Research Publications module in the SMU research management system, institutional repository and oral history. Her team is exploring how to support research data. She is involved in measuring citation impact of SMU publications and unique author identification. Pin Pin has worked in Singapore academic libraries for over 30 years.

20 November

11:30 AM
B - The shift to open: a panel discussion
Member Session
Back

OCLC

OCLC is a nonprofit global library cooperative providing shared technology services, original research and community programs so that libraries can better fuel learning, research and innovation. Through OCLC, member libraries cooperatively produce and maintain WorldCat, the most comprehensive global network of data about library collections and services. Libraries gain efficiencies through OCLC's WorldShare, a complete set of library management applications and services built on an open, cloud-based platform. It is through collaboration and sharing of the world’s collected knowledge that libraries can help people find answers they need to solve problems. Together as OCLC, member libraries, staff and partners make breakthroughs possible.

If you require more information please contact us at communications-apac@oclc.org.
OCLC-Brochure.pdf Download Link
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Membership

Membership in OCLC provides your users—and library users around the globe—access to information and resources created by and for members. Member institutions from around the world elect 48 delegates to the OCLC Global Council. These delegates work within and across geographic regions to engage users, reflect their views as members of a global library network, and expedite the flow of information between members and the cooperative.

If you require more information please contact us at communications-apac@oclc.org.
Membership-Brochure.pdf Download Link
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WorldCat Discovery

WorldCat Discovery helps people easily find and get resources available at your library and in libraries worldwide through a single search of WorldCat and familiar, authoritative e-content collections. It also connects users to your collections via popular websites where people typically start their research.

If you require more information please contact us at communications-apac@oclc.org.
WorldCat-Discovery-Brochure.pdf Download Link
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WorldShare Management Services

WorldShare Management Services is a cloud-based library services platform that saves you time and money by helping you easily manage library resources in all formats. With WorldCat as its foundation, WorldShare Management Services enables you to draw on the collaborative data and work of libraries worldwide for more efficient workflows.

If you require more information please contact us at communications-apac@oclc.org.
WorldShare-Management-Services-Brochure.pdf Download Link
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Registration Opens

09:00 AM 09:45 AM

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Welcome

09:45 AM 10:00 AM Revelry Hall

Speakers

Kuang-hua Chen
Chair of Asia Pacific Regional Council and
University Librarian and Full Professor, National Taiwan University
Eric van Lubeek
Vice President, Managing Director
OCLC EMEA and APAC
Back
Plenary Session

Featured Keynote

10:00 AM 11:00 AM Revelry Hall

Speakers

Skip Prichard
President and Chief Executive Officer
OCLC
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Refreshments

11:00 AM 11:30 AM Balcony

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Member Session

A - Do things differently so you have time to do different things

11:30 AM 12:30 PM Observation Room

Libraries are constantly striving to give their users access to the most advanced technology and tools to help them find and use the information they need, despite library budget and staffing constraints. With WorldShare® Management Services (WMS), libraries can now update their workflows with integrated solutions giving staff time to do different things.

During this session, Constance Wiebrands, University Librarian at Edith Cowan University, will share her institution’s experiences of moving to a cloud-based service and how making some changes to their workflows, allowed her staff to work differently and focus on other projects within the library.

Speakers

Shigeki Sasagawa
Library Consultant EMEA & APAC
OCLC
Constance Wiebrands
Edith Cowan University
University Librarian
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Member Session

B - The shift to open: a panel discussion

11:30 AM 12:30 PM Planning Room

Open access and the publishing of open content has caused a fundamental shift. Libraries are tasked with balancing budgets and priorities while still meeting the evolving needs and expectations of the communities they serve. Besides, it can be difficult for researchers to navigate the waters of paid and open content to find and access precisely the information they need. Our panel of experts will address and discuss these topics. You will also have the opportunity to hear how OCLC works with governing bodies, publishers, aggregators, libraries, and the communities they serve to enhance the visibility and accessibility of open content.

Speakers

Axel Kaschte
Product Strategy Director, EMEA
OCLC
Pin Pin Yeo
Head of Scholarly Communication
Singapore Management University Libraries
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Member Session

C - Going further for the user in the public and academic spheres

11:30 AM 12:30 PM Map Room

The rapid development of technology has changed users’ reading behaviour, the ways they seek information and their perceptions of libraries and their roles within society.

At Queens Public Library, one of America’s largest public library systems, they have been embracing change by offering programmes and services that meet and exceed the changing expectations of their users. During her talk, Hong Yao will highlight some programs they have launched with the help of their Technical Services department and, share the outcomes, feedback and challenges they have faced.

Back in 2017, The Hong Kong Polytechnic University opened an i-Space, providing various facilities and studios for the library users. Traditionally, uptake of emerging technologies has been stronger amongst science and technology students, so the challenge was to lower the barriers to entry to provide these resources to everyone. In order to do this, they have introduced MakerMindset@i-Space, which encourages creativity and curiosity amongst their students when using these technologies by providing workshops and visits from industry experts to share their experiences.

Speakers

Ivan Chan
Associate Librarian
The Hong Kong Polytechnic University Library
Hong Yao
Queens Public Library - Director of Technical Services
OCLC Americas Regional Council Delegate
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Lunch and Networking

12:30 PM 01:30 PM The Commune

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Plenary Session

Tracking Library Performance Indicators Through Self-Service Data Visualization Dashboards

01:30 PM 02:30 PM Revelry Hall

The National Library Board of Singapore manages a network of 26 public libraries. It regularly carries out performance measurement and assessment, as well as generates business insights so as to work toward achieving NLB's vision for Singaporeans to be 'Readers for Life, Learning Communities, Knowledgeable Nation'.

NLB tracks performance indicators such as visitorship, loans, web visits, membership, patrons’ satisfaction, programme effectiveness, etc. To have a closer pulse on performance, interactive dashboards comprising key indicators have been developed where management and staff could track monthly. User access to the dashboards is either via their work computer and/or iPad for access on-the go. Examples of indicators made available on the dashboards are: total loans (physical and electronic) in the current year and the preceding years; physical loans only; e-loans only; loans year-on-year; loans month-on-month; loans by branch; loans by language; loans by item age level; fiction loans by subject and non-fiction loans by DDC; and titles loaned.

Prior to the launch of the dashboards, the business analytics team conducted consultations with management and users to determine that the indicators identified were indeed those that users would need. This would ensure usability of the dashboards’ across a range of users. Data preparation and cleansing, as well as scripting are required to transform the data. Once the dashboards were built, the team conducted user training and provided self-help learning through videos.

NLB’s library performance indicators dashboards using a self-service analytics and visualization tool provide month-to-month year-to-year data and trends. Staff are empowered to develop tactical strategies by deep-diving on patrons’ behaviours and profile so as to provide library collections, programmes and services that meet patrons’ needs and interests.

OCLC’s EZproxy is widely recognized as leading on access management for e-resources. In the process of validating library users requesting access to subscription-based resources from off-campus, the proxy server offers an additional and perhaps more powerful benefit for libraries. The log data generated from ‘access events’, offers a rich seam of intelligence, which can be analyzed and visualized to inform library staff in assessing the performance of content platforms.

Laiman Li will give an overview of OCLC’s recent EZproxy Analytics pilot, and the data transformations necessary to accomplish the goals of the pilot.

Speakers

Adeline Lee
Deputy Director | Business Analytics, Knowledge & Risk Management
National Library Board
Laiman Li
Account Manager ANZ
OCLC
Phyllis Tay
Assistant Manager Business Analytics
National Library Board
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Plenary Session

The metadata services that underpin global cataloging work

02:30 PM 03:15 PM Revelry Hall

With more than 45 years of continuous contributions, innovations and improvements by OCLC staff, library staff and partner organizations, WorldCat® contains data that points to electronic, print and digital information resources in libraries around the world. During this session, Chris Négrel, Director of Library Solutions at OCLC, will review the various options for libraries to catalog with the help of the world’s largest bibliographic database. Latest WorldCat developments will also be presented, as well as a brief outline of where the future of cataloging might be going.

Speakers

Chris Negrel
Director of Library Solutions
OCLC EMEA
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Refreshments

03:15 PM 03:45 PM

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Plenary Session

Build powerful networks to achieve more together

03:45 PM 04:45 PM Revelry Hall

At OCLC, we have thousands of library members in more than 100 countries all making information more accessible and more useful. Executive Director of Member Relations at OCLC, Helene Blowers will share how OCLC works with these libraries to help build powerful networks that make breakthrough possible.

Alison Dellit, the Assistant Director – General Collaboration at the National Library of Australia will share how the Trove service has developed partnerships within their country to help share their resources even further. In its first decade, the Trove service – managed by the National Library of Australia in partnership with more than 1000 libraries and other cultural institutions – has become an established part of Australian culture. Millions of Australians use the service to engage with their own history and volunteer to improve text – more than 12 lines of text have been corrected in the service for every Australian. In 2019, the Library significantly expanded Trove into more contemporary cultural material. In February, the 60 billion files comprising the 1996-2018 Australian Web Domain were added to the service. In April, National and State Libraries Australia launched the National Edeposit Service, allowing publishers to provide unmediated, immediate (or embargoed) access through Trove, with thousands of community and government publications added. In 2020, a revitalised interface will be released, designed to welcome new audiences. Through consultation with Aboriginal and Torres Strait Islander communities, a First Australians portal has been developed, cultural protocols and navigation to materials in Australia’s many Indigenous languages will be available. In this presentation, Ms Dellit discusses updating an icon, the power of digital collaboration and the future of combined bibliographic and digital content services.

Speakers

Helene Blowers
Executive Director, Member Relations
OCLC
Alison Dellit
Assistant Director - General Collaboration
National Library of Australia
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Introducing Discovery and Fulfillment - a Global Council Survey

04:45 PM 05:00 PM

Every year, the OCLC Global and Regional Councils select an area of interest to explore further the interests, issues, concerns, and challenges that OCLC Members face throughout the different regions. This year, the Global Council is exploring how individuals discover resources and get access to these resources and is interested in hearing your perspective. 

Speakers

Constance Wiebrands
Edith Cowan University
University Librarian
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Close of Day One

05:00 PM 05:00 PM

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Conference Reception

05:30 PM 07:30 PM Village Hotel Sentosa Old Barracks

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Plenary Session

An Interactive discussion with OCLC

09:30 AM 10:15 AM Revelry Hall

In this session, you will hear about both the market developments in Asia Pacific and the product developments that have happened in the last twelve months.

Speakers

Shu-En Tsai
Executive Director Asia Pacific Services
OCLC
Eric van Lubeek
Vice President, Managing Director
OCLC EMEA and APAC
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OCLC Board of Trustees Update

10:15 AM 10:30 AM

During this session, John F. Szabo will give an update on what the OCLC Board of Trustees has been working on over the last twelve months.

Speakers

John F. Szabo
City Librarian, Los Angeles Public Library
Chair of the OCLC Board of Trustees
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Refreshments

10:30 AM 11:00 AM Balcony

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Member Session

D - EZproxy: connect users to content they want

11:00 AM 12:00 PM Observation Room

OCLC’s EZproxy is widely used around the world for access management. However, the proxy server also offers an additional and perhaps more powerful benefit for libraries. The log data generated from ‘access events’ provides a rich seam of intelligence, which can be analysed and visualised to inform library staff and assess the performance of content platforms. In 2019, OCLC has embarked on a pilot with six institutions in the US and Europe to enrich EZproxy log data to make it more useful in library analytics, provide an interface for query and export of transformed data, and to establish goals for usage data and analytics in relation to the proxying and use of electronic resources. This session will give an overview of this work.

Speakers

Fiona Leslie
Marketing Director EMEA
OCLC
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Member Session

E - Creating networks through social interaction: how can you apply the latest social media trends in your library?

11:00 AM 12:00 PM Planning Room

Social media, like any other digital media, is always evolving. New functionalities and capabilities are added every day to reflect our own changing behaviours. But what are the latest social media trends and how can we keep up with the numerous functionalities that appear every single day? And more importantly, how do we apply these new trends to our libraries – to make sure we remain relevant and ahead of the curve? Join this interactive session and find out how to stay on top of your game and make your library more powerful in the social media world!

Speakers

Kalliope Stavridaki
Marketing Specialist
OCLC
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Member Session

F - Strengthening your academic library community

11:00 AM 12:00 PM Map Room

As library technologies and services diversify, academic libraries are being challenged to continually modernise and to keep their customer base growing.
The University of Science and Technology of Southern Philippines introduced Faculty Library Advisory Committees to help develop their academic libraries. With their in-depth faculty knowledge, they were able to influence collection development, promote library services and liaise between faculty and library staff, strengthening their link between the library and its community.
The scholarly community is seen as a major stakeholder in an academic library as they are constantly exposed to existing knowledge, which they then consider alongside social matters, to provide knowledge for the improvement of society. Kusala Fernando and Sakunthala Senevirathna will consider how an academic library can expand its services through automation, community collaboration and engagement to achieve what their users expect.

Speakers

Kusala Fernando
Senior Assistant Librarian
University of Ruhuna
Remedios Janier
Director of Library Services
University of Science and Technology of Southern Philippines
Sakunthala Senevirathna
Senior Assistant Librarian
University of Ruhuna
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Lunch and Networking

12:00 PM 01:00 PM Balcony

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Plenary Session

Leading with Technology

01:00 PM 02:15 PM Revelry Hall

With a mission to make knowledge come alive, spark imagination and create possibilities and a vision of creating readers for life, learning communities and a knowledgeable nation, NLB’s culture has incorporated the innovative spirit by empowering staff to innovate and getting senior management to lead the way with innovation programs. In this session, the NLB of Singapore will share their broad strategies and innovations initiatives, including their work on Linked Data Management, discovery via the web, and integration with other Singapore Government departments. Richard Wallis will join the conversation, to further develop the topic of linked data and bring it into a context of what it can and should mean for libraries. Finally, we will conclude the session with an update from Axel Kaschte who will talk about OCLC’s contribution to the topic of discoverability and what the open web needs and what OCLC is doing to bring library collections to the forefront of the discovery experience.

Speakers

Axel Kaschte
Product Strategy Director, EMEA
OCLC
Richard Wallis
Evangelist and Founder
Data Liberate
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Refreshments

02:15 PM 02:45 PM Balcony

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Plenary Session

Closing Keynote Session

02:45 PM 03:30 PM Revelry Hall

Ayesha Khanna will close the conference by looking at what libraries may look like in the future, not just in 2020, but decades from now. With an artificial intelligence lens, she will examine how access to knowledge can be personalized, using voice and virtual reality. From there, she will take a look at the library building itself, which has become more and more hi-tech, but what does this actually mean? It means a more tailored, nurturing library environment for their users. We will take in some innovative case studies that highlight what libraries are capable of.

Speakers

Ayesha Khanna
Co-Founder and CEO
ADDO AI
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Close of APRC 2019

03:30 PM 03:45 PM Revelry Hall

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Bus departs

04:00 PM 04:00 PM

Bus departs for Library Visits to
• Singapore Management University,
• Library @ Orchard Road or,
• Library @ Harbour Front
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Library Visits

05:00 PM 06:00 PM

Library Visits
• Singapore Management University,
• Library @ Orchard Road or,
• Library @ Harbour Front
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Library Visits

10:00 AM 11:00 AM

Library Visits
• Library @ Orchard Road or,
• Library @ Harbour Front